Deliveries & Refunds
Cancellation - Withdrawal - Refund
Right of return
Procedure and general conditions: For the purpose of identification and therefore optimal processing of returns, any product requiring to be returned must be the subject of a return request to our services, under penalty of being refused. . The time allowed for you to contact our customer service depends on the reason for the return. The return request must be made to our customer service email@example.com. A confirmation acknowledging receipt of this return request will be sent to you by email. Upon receipt of the agreement, you have 14 days to return the product to us. After this period, your return will be refused.
We suggest you to return by Colissimo. Otherwise, if the package, sent by you, and returning to our services, did not reach us, you would not be able to launch an investigation with the postal services in order to ask them to locate it. Please note that any package not shipped by us is not our responsibility. Only the sender of the package is able to launch an investigation with the postal services. In order to properly process your request, please remind us of your order number and your full contact details.
Note: Upon receipt, our services will check the conformity of the returned product and the reason for return. If the returned product is not in conformity, it will be refused by our services and will be sent back to you, at your expense. If your return is made for the wrong reason, your product may be refused and therefore sent back to you at your expense. The return pattern may especially be reclassified. From then on, you will be informed by e-mail and the processing of your return will therefore depend on the new reason.
Right of return for withdrawal
From the receipt of the Product by the Buyer, the latter has a withdrawal period of 14 days, allowing him, without having to justify specific reasons, to return the Product delivered. If the Buyer makes use of this right of withdrawal within 14 clear days from receipt of the Product, the Seller undertakes to reimburse the Buyer without delay and at the latest within thirty days following the date on which which this right was exercised.
ATTENTION: No withdrawal will be accepted if the returned product is unsuitable for its re-marketing.
Therefore: - The product must be returned in perfect condition, in its original packaging, undamaged, unmarked. The product must be accompanied by all its accessories. Otherwise, the product will be returned to you, at your expense. Return postage costs will be borne by the Buyer. To exercise this right, the Buyer must first contact customer service firstname.lastname@example.org. A confirmation acknowledging receipt of this return request will be sent to him by e-mail.
Products purchased in the "sales/sales/outlet/archive sales" collection will not be returned or exchanged.
Returns for reference error
Terms of return: You have 14 days to inform us that the product received is not the product ordered: reference error, problem of size, color, characteristics, completely different product, defective... so that our customer service will assigns a return agreement number. The product must be returned in good condition and in its original packaging, even if the latter has been opened, with all of its contents (accessories, cords, instructions, etc.). In order to properly process your request, please remind us of your order number and your full contact details.
Processing of your return for reference error: After receipt and acceptance of your package by our services, depending on the nature of the product, available stocks and according to your wishes, we will offer to reship the product initially ordered or a replacement product. exchange with equivalent characteristics.
If you have chosen to be reimbursed, the amount of the entire order (product(s) + shipping costs if your order is made up of only one product) will be credited back to the debited account within 15 days. following acceptance of your return. Upon presentation of proof of the costs incurred, our customer service will reimburse them by sending a check or crediting your account.
Note: The amount of reimbursement for these costs will be based on the general public rates in force, communicated by La Poste for colissimo with tracking. The maximum amount of reimbursement may not exceed €15 including tax.
Delivery in Metropolitan France: The shipping costs are €10 including tax.
Delivery in a country of the European Union: The shipping costs are €15 including tax. (United Kingdom €20 incl. VAT).
Delivery to North America, Asia, Australia: Shipping costs are €50 including tax.
1. For any order delivered in Metropolitan France, BASOCHE will endeavor to deliver the order within 2 working days (Monday to Friday except public holidays) from the day of receipt of the order.
2. For any order delivered in another country of the European Union and outside the European Union, BASOCHE will endeavor to deliver the order within 7 working days from the day of receipt of the order.
3. All orders outside Metropolitan France require your signature upon receipt. Return If the product ordered does not give complete satisfaction, please return it to us within 14 days of delivery. Please send an email to email@example.com on the day of dispatch, with the subject “Return” followed by your order number.
The returned product must be new, never worn, with its tag attached and in its original packaging. If necessary, your return will be refused and we will be unable to reimburse you. Please attach your invoice to the package, and specify your wish: refund, exchange or credit note (valid on your next order). The return costs are your responsibility, the choice of carrier is free. You will be refunded the total amount of the returned product upon receipt of your package.
Return address :
BASOCHE - Customer Service
64 rue Paul Doumer
76600 LE HAVRE